Privacy Policy for Quelyra LLC

This Privacy Policy describes how Quelyra LLC (referred to as “Quelyra,” “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from https://quelyra.com (the “Site”).

1. Information We Collect

When you visit our Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.”

  • Device Information
    • Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
    • Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Order Information
    • Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: Collected from you.
    • Personal Information collected: Name, billing address, shipping address, email address, phone number, and payment information (e.g., credit card numbers – securely processed by third-party payment gateways, not stored by Quelyra LLC directly).
  • Customer Support Information
    • Purpose of collection: To provide customer support.
    • Source of collection: Collected from you.
    • Personal Information collected: Your name, order details, email address, and the content of your communications.

2. How We Use Your Personal Information

We use your Personal Information to operate our business and provide you with the services you request, including:

  • Processing Orders: To fulfill and manage your purchases, process payments, and arrange for the shipping of your products.
  • Customer Service: To communicate with you about your orders, respond to your inquiries, and provide support.
  • Site Improvement: To understand how our customers use the Site, analyze trends, and improve the functionality and user experience of our Site and services.
  • Security & Fraud Prevention: To protect our Site and prevent fraudulent transactions or unauthorized access.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us provide our services and fulfill our contracts with you, as described above.

  • Service Providers: We use various third-party service providers to help us operate our business, such as payment processors (e.g., Stripe, PayPal), shipping carriers (e.g., USPS, UPS, FedEx), website hosting services, and analytics providers (e.g., Google Analytics). We share only the information necessary for these providers to perform their functions.
  • Legal Requirements: We may disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your Personal Information may be transferred as part of that transaction.

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We do not sell, rent, or trade your Personal Information to third parties for their marketing purposes.

4. Your Rights and Choices

  • Access & Correction: You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
  • Opt-Out of Marketing Communications: If you have opted in to receive marketing emails from us, you can unsubscribe at any time by following the instructions in the email or by contacting us directly.
  • Cookies: Most web browsers are set to accept cookies by default. You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our Site.
  • Do Not Track: Please note that we do not alter our Site’s data collection and usage practices when we see a “Do Not Track” signal from your browser.

5. Data Retention

When you place an order through the Site, we will retain your Order Information for our records for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless you ask us to erase this information. We may also retain your information for a longer period if required by law or to resolve disputes.

6. Data Security

We implement reasonable security measures, including physical, electronic, and procedural safeguards, to protect your Personal Information from unauthorized access, use, or disclosure. These measures include using Secure Sockets Layer (SSL) encryption for data transmission and storing data on secure servers. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our Site may contain links to websites or services operated by third parties. This Privacy Policy does not apply to the practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us, and we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

Quelyra LLC 7222 153rd St Flushing, New York, NY 11367, US

Email: support@quelyra.com

Phone: +1 (718) 575-2642